Returns and Refunds

Returns due to faulty or damaged goods

You should check your Goods as soon as they are delivered to you in order to ensure that: (i) they are what you ordered; and (ii) they are not damaged or faulty. If this is not the case you should contact us via enquiries@bestbuyelectronics.com.au as soon as possible.

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When returning Goods:

(a) please provide BBE with your proof of purchase;

(b) it is a requirement for the fulfilment of refunds, exchanges and warranties that Customers use their best endeavours to return all out-of-the-box accessories (such as power cords and batteries) supplied at the time of original purchase.

 

Customers are also encouraged to use the original packaging where possible in order to avoid damage in transit.

You may not be entitled to a refund or exchange just because any packaging is damaged in transit. The packaging exists to protect the Goods themselves.

 

Refunds of your money

Where BBE is obliged to refund your payment pursuant to these Terms and Conditions, BBE aims to initiate your refund to your original payment method(s) within 2-5 business days (Monday – Friday 9 am to 5 pm AEST time). The additional time that it takes for you to actually receive your refund will depend upon how quickly your financial institution or other payment provider processes the refund. Please note that if BBE is obliged to provide you a partial refund of your payment for specific Goods in your Order, we will only refund the component of the Delivery Charge relating to the Goods which are subject to the refund.

 

BBE will not be liable to you, or any other person, for any loss, damage, cost or expense suffered as a direct or indirect result of any delay in you receiving any refund due to you, whether in contract, negligence or any other tort, equity, restitution, strict liability, under statute or otherwise at all.